FAQ & Help
Orders & Personalization
Q: Can I personalize my Meezily items?
Yes! Selected Meezily products can be personalized with custom embroidery, making them uniquely yours. Look for the personalization options on each product page.
Q: How long does personalization take?
Personalization is typically completed within 48 hours. Please allow additional time for shipping.
Confirm whether this refers to business hours and whether the timeframe applies to every embroidered product.
Q: Can I change my embroidery details after placing an order?
If you need to make a change, please contact support@meezily.com as soon as possible. We'll do our best to help, but changes may not be possible once personalization has begun.
Confirm the order modification and cancellation cutoff.
Q: Can I preview my embroidery before ordering?
Confirm whether Meezily offers a live preview, digital proof, or only the personalization fields shown on the product page.
Shipping & Delivery
Q: Do you offer free shipping?
Yes! Enjoy free standard shipping on orders over $75.
Confirm whether the threshold includes exactly $75 and whether it is calculated before discounts.
Q: How long will my order take to arrive?
Delivery time depends on your selected shipping method and location. Personalized orders also require preparation time before shipping.
Confirm Standard and Express delivery estimates.
Q: Do you ship internationally?
Confirm international shipping availability, destinations, and fees.
Q: How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Confirm tracking availability for all shipping methods.
Returns & Exchanges
Q: What is your return policy?
We accept eligible non-personalized items for return within 30 days of delivery, provided they are unused, unworn, and in their original condition.
Please contact support@meezily.com before returning an item.
Confirm the return window and product exclusions.
Q: Can I return personalized items?
Because personalized items are made especially for you, they cannot be returned due to a change of mind. If your order arrives damaged, defective, or incorrect, please contact our support team.
Q: Can I exchange an item for a different size or color?
Please email support@meezily.com with your order details and preferred replacement. Our team will review your request and help you explore the available options.
Confirm exchange eligibility, applicable fees, and exclusions.
Q: What should I do if my order arrives damaged or incorrect?
Contact support@meezily.com with your order number, a description of the issue, and clear photos. We'll review the situation and help you with the next steps.
Confirm the reporting deadline.
Product Care
Q: How should I wash my satin pajamas and robes?
We recommend gentle hand washing in cold water, using mild detergent, and air drying. Avoid bleach and high heat.
Confirm whether machine washing is allowed.
Q: How should I care for embroidered items?
Handle embroidered areas gently, avoid harsh cleaning products, and do not iron directly over the stitching. For more information, visit our Care Guide.
Contact & Support
Q: How can I contact Meezily?
You can reach us at support@meezily.com. Our team will be happy to assist with questions about orders, personalization, shipping, and returns.
Confirm customer support operating hours and typical response time.
Q: Do you accept bulk or group orders?
Confirm whether Meezily supports bridal party orders, bulk personalization, and group discounts.