Return Policy

At Meezily, every piece is prepared with care, especially those personalized just for you. We want you to feel confident in your purchase, so please review the following information before placing your order.

Order Cancellation

You may request to cancel your order within 24 hours of placing it by contacting support@meezily.com.

Before completing your purchase, please carefully review your selected size, color, style, and personalization details, including names, spelling, initials, and embroidery designs.

Personalized Products

All personalized items are final sale and are not eligible for returns or exchanges once customized, except in cases of damaged, defective, or incorrectly produced items.

This includes, but is not limited to:

  • Incorrect size or color selection.
  • Misspelled names, initials, dates, or other personalization details provided by the customer.
  • Changes of mind after placing an order.
  • Requests to change the embroidery design or other customization details.

Please carefully review your size, color, and personalization details before placing your order. We strongly recommend checking our Size Guide to ensure the best fit.

If your personalized item arrives damaged, defective, or incorrect due to our error, please contact support@meezily.com as soon as possible so we can assist you.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrectly produced, or does not match the personalization details you provided, please contact us as soon as possible at support@meezily.com.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the product and the problem.

Our team will review your request and help arrange an appropriate solution, which may include a replacement, remake, or refund depending on the circumstances.

Minor Variations

As embroidery is applied to fabric, slight variations in stitch placement, thread appearance, and fabric positioning may occur.

Product colors may also appear slightly different due to lighting, screen settings, and fabric or thread materials.

Minor variations that do not significantly affect the product's appearance or intended design are not considered defects.

Returns

Please do not send any items back without contacting us first.

If a return is approved, our support team will provide the necessary instructions. Unauthorized returns may not be accepted or processed.

Refunds

If a refund is approved, it will be issued to your original payment method.

Refunds are typically processed within 5–10 business days. Additional time may be required for the funds to appear in your account, depending on your bank or payment provider.

Need Help?

If you have any questions about your order, personalization, or product issues, please contact us at support@meezily.com. We're happy to help.