Shipping Policy

At Meezily, every order is prepared with care. Whether you're shopping for your wedding morning, a thoughtful gift, or something just for you, we want your pieces to arrive beautifully and on time.

Order Processing & Personalization

We take care in preparing every order, especially pieces made just for you.

• Personalized items: Please allow 3–5 business days for customization and preparation.
• Non-personalized items: Orders are typically processed within 1–2 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.

Please note that processing and shipping times are separate. Estimated delivery times begin once your order has been shipped.

Shipping Rates & Delivery Times

We currently ship within the United States.

Important Shipping Notes:

• Express Shipping is not available for remote U.S. locations, military addresses (APO/FPO/DPO), or certain destinations with limited shipping access. For more information regarding shipping address, please chat or email our support.
• Delivery estimates exclude order processing and personalization time.
• Delivery times may vary depending on your location, carrier operations, public holidays, and seasonal demand.

Order Cancellation & Changes

We understand that plans can change. You may request to cancel your order within 24 hours of placing it.

Before completing your purchase, please carefully review:

• Size: Refer to our Size Guide to find your best fit.
• Color & Style: Double-check your selected colors and product options.
• Personalization: Review all embroidery details, including names, spelling, initials, and design selections.

As personalized items are made specifically for you, we do not accept returns or exchanges on customized products unless they arrive defective or incorrect due to our error.

To request a cancellation within 24 hours, please contact support@meezily.com with your order number.

Damaged, Defective or Incorrect Items

Every Meezily piece is prepared with care. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@meezily.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Our team will review your request and help arrange an appropriate solution.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey.

Shipping Issues

If your package appears to be lost in transit or an item is missing from your delivery, please contact support@meezily.com with your order number and a brief description of the issue.

Our team will review your request and assist you with the next steps.

Need Help?

Have a question about your order, personalization, or delivery? Reach out to us at support@meezily.com. We're always happy to help.