FAQs & Help

Everything you might want to know before (and after) you order. Can't find your answer? Write to us at support@meezily.com and we'll help.

Orders & Personalization

What can I personalize? 

Most of our pieces can carry custom embroidery: names, initials and monograms, couple slogans, special dates, and soft-life quotes. It's what Meezily Personalize™ is all about.

How long does personalization take? 

Personalized items take 3–5 business days to make and prepare. Non-personalized items are usually ready in 1–2 business days. Shipping time is added after that.

When should I order for my wedding or bachelorette? 

Add processing and shipping together. A personalized order with Standard Shipping takes about 8–12 business days, roughly 2–3 weeks. We suggest ordering at least 3–4 weeks before your date so there's room to breathe.

Do you process orders on weekends? 

Orders placed on weekends or public holidays are processed on the next business day.

I'm ordering matching sets for my bridal party. Anything I should know? 

Double-check every name, size and color before you check out, since each personalized piece is made for one person. 

How do I make sure my embroidery is right? 

Review the spelling, initials, dates and design choice in your cart before you pay. We stitch exactly what you enter.

Can I preview my embroidery before ordering?

Yes. On pieces available for embroidery, you’ll see a live preview on the product page as you add your name, initials or date. Take a moment to check the spelling and layout before you check out, since we stitch exactly what you see.

Shipping & Delivery

Where do you ship? 

We currently ship within the United States. 

How much is shipping, and how long does it take?

Delivery times start once your order ships. They don't include processing or personalization time.

Is free shipping based on the total before or after discounts? 

Free standard shipping applies to orders of $75 or more after discounts have been applied, excluding taxes.

Can I get Express Shipping anywhere? 

Express isn't available for remote U.S. locations, military addresses (APO/FPO/DPO), or some areas with limited carrier access. Not sure about your address? Contact us before you order.

How do I track my order?
Once your order ships, we'll email you a confirmation with your tracking link.

Can my order arrive later than the estimate? 

Sometimes. Location, carrier delays, holidays and busy seasons can all add a few days. If your date is tight, choose Express or order early.

Cancellations & Changes

Can I cancel my order? 

Yes, within 24 hours of placing it. Email support@meezily.com with your order number.

Can I change my embroidery, size or color after ordering? 

You can request changes within 24 hours, as long as we haven't started making your piece. After that, personalized orders can’t be changed or canceled.

What if my non-personalized order has already shipped? 

Once an order ships, it can’t be canceled. Contact support@meezily.com with your order number and we’ll help you with the next steps once it arrives.

Returns & Refunds

Can I return a personalized item? 

Personalized pieces are made just for you, so they're final sale. We can't accept returns or exchanges for the wrong size or color, spelling you entered, a change of mind, or a different design. The only exception is if it arrives damaged, defective, or made incorrectly by us.

Can I return a non-personalized item? 

Returns and exchanges for non-personalized items are reviewed on a case-by-case basis. Please contact support@meezily.com with your order number and request. Our team will review your situation and advise on the next steps.

How do I start a return? 

Email support@meezily.com first. Please don't send anything back without talking to us, as unapproved returns may not be accepted. If your return is approved, we'll send you the steps.

When will I get my refund? 

Approved refunds are issued to your original payment method within 5–10 business days, excluding original shipping costs, unless the issue was our error. Your bank may take a little longer to reflect the refund in your account.

The embroidery isn't perfectly where I expected. Is that a defect? 

Not usually. Embroidery is stitched into soft fabric, so small differences in stitch placement and thread look are normal. Colors can also look a little different on screen. If the difference is big or the design is wrong, contact us.

Damaged, Incorrect or Lost Orders

My order arrived damaged, defective or wrong. What do I do? 

We're sorry. Email support@meezily.com as soon as you can with:

• Your order number
• A short description of the problem
• Clear photos of the item and the issue

We'll review it and offer a replacement, remake or refund depending on what happened.

My package seems lost, or something is missing. 

Email support@meezily.com with your order number and what's missing. We'll look into it with the carrier and tell you the next steps.

Sizing

How do I find my size? 

Our size chart uses body measurements, not garment measurements. Measure yourself with a soft tape, then match your bust, waist and hips to the chart.

What sizes do pajamas come in?

What about robes? 

Robes come in two sizes. S/M fits bust 33.5–37.8 in (85–96 cm). L/XL fits bust 38.2–42.5 in (97–108 cm).

How do I measure?

• Bust: around the fullest part, tape level across your back.
• Waist: around your natural waistline, usually the narrowest part.
• Hips: feet together, around the fullest part of your hips and seat.

Keep the tape snug, not tight, and your arms relaxed.

I'm between sizes. Which should I pick? 

Think about how you like to wear it. For a more relaxed, lounge-y fit, size up.

Do you have a size guide for sweatshirts, gloves or caps? 

Our sweatshirts have a comfortable, relaxed fit. For reference, the model wears a size S.

Our bridal gloves are made with stretchy fabric for a flexible fit, while our caps feature an adjustable back strap so you can adjust the fit.

Can I exchange a personalized piece if the size is wrong? 

Unfortunately, no. Because it's made just for you, we can't exchange personalized items for size. Not sure? Email support@meezily.com before you order and we'll help you pick.

Care

What are your satin pajamas and robes made of? 

97% polyester and 3% spandex, for a smooth, soft finish with a little stretch.

Can I machine wash my satin set? 

We don’t recommend it. We recommend hand washing in cold water with a mild detergent. Don't rub, twist or wring it. Press out water with a towel and lay flat or hang to dry, out of direct sun. No tumble dryer. 

How do I care for the feather trims? 

Take them off before every wash. Spot clean gently with a soft cloth if needed, let them air dry fully, then reattach. Store without squashing the feathers.

How do I get wrinkles out? 

Use a low-temperature steamer. Keep heat away from embroidery, bows and other details.

How do I care for my veil or bridal gloves? 

Spot clean gently with a soft cloth, no bleach or scrubbing. Hang your veil to let small creases relax, and never iron over embroidery, pearls or bows. Store gloves flat. 

How do I wash an embroidered sweatshirt or cap? 

Turn sweatshirts inside out and wash cold with similar colors. Hand wash caps and reshape them while damp. Air dry, and never iron directly over embroidery.

How do I keep my vow book or guest book looking new? 

Store it somewhere cool and dry, away from sun and moisture. Handle it with clean, dry hands and dust it with a soft cloth. Keep liquids and heavy objects away from it.

I spilled something. What now? 

Act fast and blot, don't rub. If the care label allows, use a little mild detergent and cold water. Test on a hidden spot first, and keep products off feathers, pearls, bows and embroidery.

Anything else? 

Always check the care label on your piece first, since instructions can vary by fabric and detail.

Still need help?

Email us at support@meezily.com and include your order number if you have one. Whether you need help with sizing, personalization, or delivery, we're always happy to help!

We typically respond within 1 business day.